aaajili app Privacy Policy — Your Data, Handled with Care

When you register and use the aaajili app platform, we collect certain personal information that is necessary to provide you with a safe, compliant, and personalised gaming experience. The categories of information we collect include registration data such as your full name, date of birth, and contact details; financial data such as your deposit and withdrawal history and the payment methods you use; and identity verification documents such as a government-issued ID when required for Know Your Customer (KYC) purposes.

We also collect technical data automatically when you access our platform, including your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall performance of our mobile-first service for Filipino players. We do not collect sensitive personal information beyond what is strictly necessary for account verification and regulatory compliance.

All information you provide must be accurate and up to date. If any of your details change — such as your contact number or registered email address — you are responsible for updating them through your account settings or by contacting our support team. Providing false or misleading information is a breach of our Terms and Conditions and may result in account suspension.

The personal information we collect is used exclusively for the purposes of operating and improving the aaajili app platform and fulfilling our legal obligations as an online gaming service provider in the Philippines. Specifically, we use your data to process account registrations and verify your identity; to facilitate deposits, withdrawals, and transaction records in Philippine pesos; to provide customer support and respond to your enquiries; and to send you important service notifications such as account security alerts and policy updates.

We may also use aggregated, anonymised data to analyse platform usage trends, improve game performance, and develop new features that better serve Filipino players. This aggregated data cannot be used to identify you personally and is used solely for internal product development purposes. We do not use your personal data for targeted advertising or sell your information to third-party marketing companies.

Where we are required by law or by a regulatory authority to process your data for compliance purposes — such as anti-money laundering checks or responsible gaming monitoring — we will do so on the basis of our legal obligations. You will be notified if any such processing has a material impact on your account status.

aaajili app does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data only in the following limited circumstances: with payment processors and financial institutions that are necessary to complete your transactions; with identity verification service providers engaged to assist with KYC compliance; with regulatory authorities, law enforcement agencies, or courts when we are legally required to disclose information; and with our internal technical and operational teams who need access to your data to provide platform services.

Any third-party service providers we engage are contractually required to handle your personal data in accordance with applicable Philippine data protection law and to use it only for the specific purpose for which it was shared. We conduct due diligence on all third-party partners to ensure they maintain appropriate data security standards before any data is shared with them.

In the event that aaajili app undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction. In such cases, we will notify affected users and ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this policy.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include industry-standard encryption for data in transit and at rest, access controls that restrict data access to authorised personnel only, regular security audits and vulnerability assessments, and secure server infrastructure maintained in accordance with best practices for online gaming platforms.

Despite these measures, no online platform can guarantee absolute security. You also play an important role in keeping your account secure by choosing a strong, unique password, not sharing your login credentials with anyone, and logging out of your account when using shared or public devices. If you suspect that your account has been compromised, please contact our support team immediately so we can take appropriate action.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the National Privacy Commission of the Philippines and affected users in accordance with the timelines and requirements set out under the Data Privacy Act of 2012 and its implementing rules and regulations.

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. For most account and transaction records, this retention period is a minimum of five years following account closure, in line with anti-money laundering regulations applicable to online gaming operators in the Philippines. After the applicable retention period has expired, your data will be securely deleted or anonymised.

If you request the closure of your account, we will process that request promptly and cease using your data for active service purposes. However, we are legally required to retain certain records — including transaction histories and identity verification documents — for the minimum periods mandated by Philippine law, even after your account has been closed. We will inform you of the specific retention periods that apply to your data upon request.

As a data subject under the Data Privacy Act of 2012, Filipino players using the aaajili app platform have the following rights with respect to their personal information: the right to be informed about how your data is collected and used; the right to access a copy of the personal data we hold about you; the right to correct inaccurate or incomplete personal data; the right to object to the processing of your data in certain circumstances; the right to erasure or blocking of your data where processing is no longer necessary or lawful; and the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact our support team using the email address provided in the footer of this page. We will respond to all verified requests within the timeframe required by applicable law. Please note that some requests — such as erasure requests — may be subject to limitations where we have a legal obligation to retain certain data. We will explain any such limitations clearly when responding to your request.

The aaajili app platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your browsing experience. We use strictly necessary cookies that are essential for the platform to operate — such as session cookies that keep you logged in during your visit — as well as functional cookies that remember your preferences and settings. We do not use third-party advertising cookies or behavioural tracking cookies that profile you across other websites.

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the platform and prevent you from accessing certain features. For more information about the specific cookies we use and their purposes, please contact our support team. We will update this section as our cookie practices evolve.

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players through their account or via the contact details on file. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Your continued use of the aaajili app platform after any updates to this Privacy Policy constitutes your acceptance of the revised terms. If you have any questions or concerns about this policy or our data practices, please do not hesitate to reach out to our support team. We are committed to being transparent and responsive when it comes to how we handle the personal data of our Filipino players.